Serviced Apartments: Saddlery Way, Chester

These conditions govern all booking made with:

Chester Serviced Apartments Ltd (the owner)


The client (“you”, “the booker”)

accept these conditions yourself and on behalf of anyone staying with you.

Saddlery Way Serviced Apartments

A binding contract between the Client (you) and Chester Serviced Apartments of the accommodation shall be entered into. The Client (you) is responsible for payment of the price of the accommodation and the compliance of any guests who will be sharing the accommodation.

Key points & Restrictions

The client is expected to behave in a reasonable manner and to allow fellow residents to enjoy
peacefully the surrounding environment.

The owner operates a strict no party policy and no smoking in the apartment. Any clients who do not comply with this policy will be asked to leave and to find alternative accommodation. In such circumstances, the right is reserved (by the owner) to cancel the booking with immediate effect and without refund.

The costs of any additional cleaning required to remove odours – examples being strong food smells and smoke – will be charged to the client who made the booking. This may result in a carpet steam clean, additional cleaning to make sure the apartment is fresh and ready for the next client.

If this is not possible and in time to receive new clients and if they have to be moved to an alternative property, additional nights will be charged by the owner for loss of earnings; depending on how many nights it takes for odours to be removed. Costs will be deducted from the Debit or Credit Card provided at the time of booking

Should the client or any guests staying with them cause a disturbance to others in the same
building, resulting in that person(s) having to visit the apartment to complain, then the owner reserves the right to charge the guest up to £50. This charge will be debited from the Debit or Credit Card provided at the time of booking which belongs to the person who booked the accommodation. All will be informed in writing and an email is suffcient for this purpose.

Quiet Hours:

Every day 9pm to 8am – Monday to Sun

Booking procedure & Deposit

For Periods of less than 3 Months:

To make a reservation, we require a security deposit of £200, plus 25% of the full amount; of the booking, together with written confirmation of the booking request. Only on receipt of this money is the booking secured and please note that the deposit is non refundable. This should be emailled to: info@servicedapatmentschester.co.uk.The security deposit will be refunded at the end of the period that the client occupies the apartment; following a satisfactory inspection by the owner. This includes taking meter readings/obtaining and obtaining bill for period of stay. As such, please allow up to 7 days after the booking finishes for the refund to be credited. The refund will be done by BACS transfer to the bank account on the guest card; taken when the booking is made.

Once a booking is confirmed by the agent, the client is responsible for the full balance of the cost of the stay. This shall be paid not later than 4 weeks before the booking is due to commence.

FOR ALL BOOKINGS: ID (either a driving licence or passport, plus utility bill) must be scanned/ and emailled and provided BEFORE the commencement of stay. For third party bookings. As in the case of a corporate stay, the guest staying must still provide this, as legally the company is not responsible for any additional costs incurred.

For Periods of 3 Months or more:

Payment for accommodation lets of 3 months or more the following applies:

(a) A deposit equivalent to one months rent will be payable prior to commencement of the
booking. Only on receipt of this money is the booking secured. This deposit will be refunded at the end of the period that the client has occupied the apartment following a satisfactory inspection by the owner.

(b) Payment for each month will be made monthly in advance.

Please check your details carefully before you book as incorrect or incomplete details may result in the booking being cancelled. Passport, visa and health requirements for you and your party are your responsibility. You are advised to ensure that you put in place appropriate travel insurance policies to cover cancellation, medical cover and cover for loss or damage to personal property during your stay. A security deposit of £200 is required on booking.

Bookings from minors

Bookings from children under the age of 18 years cannot be accepted.

Methods of payment

The owner reserves the right to cancel any reservations if payment does not reach us on the agreed date, as stated above, and deposits will not be refunded, unless otherwise agreed in writing by the Owner

Payments are to be made by BACS transfer into the account of the owner.

Name on Account: Chester Serviced Apartments

Account No: 61345160

Sort Code: 30 91 92

The number of a valid Debit/Credit Card will also be provided by the client as a security against additional charges being incurred.

Booking Amendments

In the unlikely event that the property the client has booked becomes unavailable or unusable the
Owner will use all reasonable endeavours to locate an alternative property, which is reasonably suitable for you. You will not be charged more for any alternate property.

If the property becomes unavailable or unusable and the owner is unable to locate an alternative property, which is reasonably suitable then the owner will refund any amounts already paid.

If you wish to reduce the length of a booking please advise the owner as soon as possible. The owner will endeavour to re-let the Apartment for the unwanted time. Should the owner be successful in re-letting the apartment the client will not be charged for the period re-let, although the owner will charge the difference between the existing tariff and the resold new tariff, if it had to be let cheaper than what was originally paid. If we cannot re-let the Apartment for some or all of the booked letting period then you will remain responsible for the fees for the un-let period(s).


If you cancel your booking prior to 8 weeks before the arrival date (where there has only been a
deposit paid) you will lose the deposit only. If you cancel within the 8 weeks of your arrival date,
you will be liable to pay the full balance.

No refund will be made for non-arrivals, late arrivals or early departures. Clients are recommended to take out adequate travel insurance.


The client must keep the accommodation in good condition and repair and tell the owner immediately if anything gets broken or damaged. The accommodation is inspected prior to all arrivals so that the owner is satisfied that the accommodation is at its best for you.

The client will be liable to pay any amount required to repair or replace items or equipment that may be damaged or lost during their stay. This will be deducted from the deposit or will be charged to the Debit/Credit Card provided at the time of booking. The client will be informed in writing.

Cleaning additional charges

The owner will provide a thorough clean of the apartment before the client arrives at the apartment and will provide a weekly cleaning service where a booking is more than 7days; the day this will be carried out will be agreed between both paties at the commencement of the booking and at least a days notice given if this has to be changed. Please note though that though every effort will be made by the company to amend this; on the request of the guest, where this is not possible, the clean will take place as usual. A service clean is non negotiable, it also provides an opportunity to check the apartment. Please note that the apartment should be in a state that a clean can be done: Examples of what is expected, include no dirty dishes or undue untidiness. If additional cleaning has been carried out because of this, an additional cleaning charge will be made; due to the extended time it will take for the cleaning to be done.

The client will leave the apartment in the same state of cleanliness and general order in which it was found. This as a minimum will include:
• No Smoking
• All rubbish taken to designated areas outside
• All washing up cleared.
• All unused food to be disposed of
• General tidy appearance of whole property

The owner expects the apartment to be left in the condition that if was found in; general clean/laundry change all that will be being required. If, at the owners discretion, additional cleaning is required on departure, the cost of this cleaning will be deducted from the deposit or charged to the Debit/Credit card taken at the time of the booking.

Excessive use of utilities

If the client were to make excessive use of the water and/or energy utilities, the owner reserves the right to make a charge for such excessive usage. Excessive usage is defined as such usage as would result in water/energy bills exceeding £100 each in any month that the client used the apartment. In the case of bookings less than a month £25 p/wk. Please familiarise yourselves therefore with the correct usage of the heating/water systems. If unsure, the owner can advise.


The owner does not provide insurance for the clients personal effects, nor is this provided under the insurance cover for the accommodation. It is therefore advised, that the client makes arrangements for insurance cover for any personal effects.

Arrival/Departure times

Check in time is 3pm

Check out time is 10.00 am

If the client requires times outside of the above, please discuss possible opportunities with the owner at the time of booking.

Liabilities and responsibilities

The owner cannot be held liable or accept responsibility for any dissatisfaction with an apartment, for personal injury, loss or damage to the Client’s belongings or car and its contents except that nothing in the agreement shall exclude the owners liability for death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors or fraud or fraudulent misrepresentation.

The apartment is not to be used for any illegal activity. If any criminal activity is discovered, the guest will be asked to leave with immediate effect and all monies taken will be withheld.

The client is responsible for the accommodation equipment during the period and are expected to take all reasonable care of it. The client is advised to check on arrival and report any shortcomings, damage or missing items immediately to the owner so that the matter can be remedied. The client undertakes to report and pay for any damage caused to the accommodation or for equipment lost, damaged, or stolen during the clients stay. Fair wear and tear is expected.

An apartment inventory is placed in the apartment at all times. For long lets please make sure you read this and sign it along with the owner. A long let is classified as 1 month or longer stay.

Under no circumstances shall our liability to the client exceed the amount paid to Chester Serviced Apartments for the rental period.

Chester Serviced apartments will not be liable to the client:
• For any temporary defect or stoppage in the supply of public services to the property, nor in respect of any equipment, plant, machinery or appliance in the property or garden.
• For any loss, damage or injury which is the resut of adverse weather conditions, riot, war, strikes or other matters beyond the control of ourselves.
• For any loss, damage or inconvenience caused to or suffered by the client if the property shall be destroyed or substantially damaged before the start of the rental period and in any such event.


No pets are not allowed.

Number of persons using the accommodation

The number of persons using the accommodation shall not exceed the maximum number agreed,
either daytime or evening and must be pre arranged with the owner prior to the booking, because of fire regulations and insurance purposes. If this happens the Client will be charged for one additional night at the same rate as the original booking and the owner reserves the right to immediately terminate the agreement and ask the clients to leave.

Apartment access

The owner may need to access the apartment to place literature and check that all electrical equipment and utility services are working correctly. This is normally done prior to an arrival. However for longer lets of 7 nights or more this may have to be done during a Clients stay. Wherever possible, the owner will try and visit the same day the apartment is receiving the weekly Housekeeping clean. For longer lets the owner may need to periodically inspect the apartment. This would again be done (where possible) at the weekly clean.

Occasionally potential new customers request a viewing of an apartment for a future reservation.
The owner will need access to do this and will always let the client know in writing by email or telephone prior to arrival. Future guests will always be accompanied by the owner or a representative of the owner.

Holiday Lettings

This agreement is made on the basis that the Property is to be occupied by the client for a
holiday as mentioned in the Housing Act 1988 Schedule 1 Paragraph 9. The client acknowledges
that the tenancy granted by this agreement is not an assured tenancy and that no statutory
periodic tenancy will arise on the determination of the Term.